SmallBizGenius Analysis
Torrid.com, a plus-size clothing retailer, receives mixed reviews from customers regarding product quality, customer service, and the online shopping experience.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
6.0/10Many reviewers report a decline in the quality of Torrid's clothing, with items quickly developing issues like holes, loose stitching, and poor fit after limited use.
28 reviews mention thisCustomer Service
4.5/10Customers consistently describe Torrid's customer service as unhelpful, slow to respond, and unwilling to resolve issues like missing or incorrect orders.
34 reviews mention thisOnline Shopping Experience
5.5/10Reviewers report frustrations with Torrid's website, including items going out of stock quickly, orders being randomly cancelled, and difficulty navigating the returns process.
23 reviews mention thisIn-Store Experience
8.0/10The few reviewers who visited Torrid's physical stores praised the helpfulness and friendliness of the staff, as well as the convenient in-store shopping experience.
12 reviews mention thisPros & Cons
What Customers Love
"I love the clothes and would order again except your return sucks. I live in Canada British Columbia and ordered on line as I do not live any where near a torrid store and to return something that I don't like I have to send it back to the states which will cost me at least 40.00 to 50.00."
"The sales lady was amazing. Didn't push. Found what I was looking for. Very comfortable shopping experience."
Common Complaints
"The quality of the clothing has greatly declined . The higher prices were acceptable when that went along with higher quality, unfortunately that is no longer the case. Far from it!"
"Absolutely terrible if anything goes wrong with an order or something. I have been emailing and calling torrid since Nov 6 2025. They keep coming back with the same answer, that I've been refunded in...See more"
"Total waste of time. I made multiple orders just for them to keep getting canceled and refunded. The website sucks, and the ap crashes."
Common Questions About Torrid.com
Answers derived from customer review patterns
Is Torrid.com legit and trustworthy?
Based on 45 reviews, Torrid.com's legitimacy and trustworthiness appears to be mixed. While some customers report positive experiences with the brand, many others describe issues with unreliable shipping, poor customer service, and declining product quality. Small business owners in particular may want to exercise caution when considering Torrid.com as a vendor.
Based on 45 reviewsDoes Torrid.com have good customer service?
No, according to the majority of reviews, Torrid.com's customer service is widely reported to be unhelpful, slow to respond, and unwilling to resolve issues. Customers frequently describe frustrating experiences trying to get assistance with missing or incorrect orders, as well as challenges with the returns process.
Based on 34 reviewsIs Torrid.com worth it for small business?
Based on the mixed reviews, Torrid.com may not be the most reliable or consistent option for small businesses in need of a clothing supplier. While the brand's inclusive sizing could be a draw, the frequent issues with product quality, shipping, and customer service make it a risky choice for small companies that require dependable vendors.
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